ICT was founded in 2011 with the objective of providing a specialised wholesale and reseller international courier service to the South African courier and freight forwarding community. ICT strives to provide a personalised service at all times and to put the needs of our customer's first. We believe that we can learn the most from our unhappiest customer and therefore always remain close to our client base in order to continuously improve and learn. At ICT we acknowledge that things will go wrong in our industry, but we believe that the key is in how we handle these situations. We believe in an open and honest relationship and we therefore endeavour to always tell our clients the whole truth and nothing but the truth.
The Senior Management team have a collective courier industry experience in excess of 60 years. Both of our directors are actively involved in the day to day running of both South Africa and the United Kingdom offices. Our SA facility is strategically placed only 7.2km's from OR Tambo International in the heart of the East Rand, well known for its courier activity. This allows us latest possible close-out times with the International Airlines.
Information technology (IT) plays a key role in the development of ICT. Data is easily extracted from our IT system to allow clients the flexibility of analysing their costs and ensuring that shipments are billed out at a profit. We are able to provide you as our customer with daily tracking reports on your shipments, as we follow through on every single shipment until it is delivered and closed off within our network. Invoicing runs are performed either weekly or monthly, completely subject to your preference.
Over and above this you are able to sign yourself up for urgent e-mail tracking notifications on individual shipments as well as integrate your software with ours seamlessly. When opening an account with ICT, you will receive login credentials for our customer portal, which allows you the ability to view hardcopies, text pods as well as any customs documentation pertaining to your shipments.
Not only do we offer an extensive wholesale service via our own network, but also a trusted and established reseller solution. Our reseller option provides you an integrator benefit with a personalised touch. This is achieved by means of key contacts worldwide as well as an integrator on-site based at our Head Office in South Africa.